Mailjet Support Center
You can absolutely personalize emails using your contact list properties!
If you received an alert for a new sender address that you do not own, please check if there are scripts somewhere on one of your websites that are configured to send an email when someone fills in a form or signs-up for a newsletter. Check if the script is using the intended recipient address as the “From:” address. Make sure that the sender (From) matches with your own address.
When using a third party emailing service like Mailjet, you want to be able to appear as actually being the sender. This is why you need to provide some information about the “sender”. If the email contains an activation link, simply click on it. Otherwise, you don't need to do anything.
The acronym DKIM stands for “Domain Keys Identified Mail”. It is an encryption authentication method that is used by many ISPs to establish if the email originated from an authorized system and prevents spammers from stealing the identity of legitimate entities.
Haven’t we all received emails that seem to be from our bank, our credit card company or even from ourselves but they were fake emails? The way emails are structured, spammers can and often do falsify the ‘from email address’ to send these types of spoof / spam emails. This is where SPF comes into place!
Transactional emails are sent to one person as a result of an action triggered by the user. These are automated notifications such as welcome emails, shipping notices, order confirmations, password reminders, purchase receipts, etc. These emails are so important and give users peace of mind in knowing that their transactions have been processed properly.
Mailjet is a real-time Cloud Emailing platform - scalable, agile and flexible. We improve deliverability, take care of all technical matters, and provide strong reporting tools to track the success of your emailing campaigns. We also provide you email marketing tool to create a professional looking newsletter emails and transactional emails. Our deliverability rate is exceptional due to our solid partnership with ISPs and non tolerance spam policy.
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Yes, you can absolutely use Mailjet to send bulk emails and newsletters! Our powerful online newsletter tool allows you to create and send your newsletters in a matter of minutes. Our APIs allow you to integrate some of Mailjet’s services into your own product. Enjoy the benefits of our real-time statistical tracking to show who opened your newsletters, which links were clicked and so on. Whether you are a newcomer to email marketing or a seasoned expert mailer, Mailjet has all the tools needed to optimize the impact of your communication.
It is important to know the meaning of email statuses in order to interpret your statistics properly and to help you boost your deliverability!
Yes, we have an affiliate program. Please contact us directly and we will get back to you for more information.
Our anti-spam policy set out clear terms in relation to spam communications. We hate spam as it decreases deliverability! Please check our Anti-spam policy section for complete details. Anyone caught spamming with Mailjet will get banned with no possible refund. If you received abusing messages from a Mailjet user, please forward them to email@example.com and we'll take immediate action.
Mailjet can be used everywhere on the globe. Our interfaces are available in English, French, Spanish and German but every type of characters and any language can be used to send emails with us. We provide assistance and support in those languages. If you wish to sign up for a premium plan, we accept payment in $USD, €EUR or £GBP. We have offices in North America and Europe (Paris, London, Berlin, Madrid), we want to remain close to our customers. That’s the Mailjet DNA: always close and always responsive. Our service isn’t just a website!
Mailjet will ensure that your messages reach the inboxes of your recipients. It does not only allow you to track your emails in real time. Its scalability also allows you to adjust to the volumes of your transactions even if they go up or down. You no longer need to worry about your infrastructure.
We support most charset encodings. However, using UTF-8 in your emails is recommended for better compatibility.
You can add an unlimited number of sending addresses from different domains.
You also have the option of adding and validating an entire domain. This option is only recommended if you have many sender addresses to add from one domain and you want to save time by not manually validating each one.
Your contact lists and personal data are confidential. Mailjet will never disclose it to third parties.
Mailjet constantly look for different ways to optimize and improve the deliverability of your emails. We manage your reputation as a sender and puts authentication tools at your disposal (SPF, DKIM, etc.). We optimize your sending frequencies (throttling) and your HTML code (thanks to the Newsletter Tool). On top of that, the feedback loops and the statistics allow you to optimize deliverability from one sending to the other.
There are different ways to contact us! You can simply go to our Contact Us page and tell us your request or you can use our dedicated form Support tab.
Do not hesitate also to use our social media channels. We are on Twitter, Facebook and we also have a blog. You can expect a prompt answer from our team!
Bulk emails are "one-to-many" emails while transactional emails are sent on a "one-to-one" basis. The typical "bulk email" is a newsletter as the typical "transactional email" is an invoice or simply a sign up confirmation.
File attachments is not possible when sending messages via our online newsletter tool. You must use the SMTP relay to send attachments. To learn more about using attachments, please go to: How can I add an attachment to a campaign.
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