Mailjet Support Center

About Mailjet

Why are my emails showing as sent and not as delivered?

Mailjet can process and send tens of thousands of emails very quickly. For an email to be ‘delivered’, it must be accepted by the destination server. However there are some several reasons your emails may show as ‘sent’ (and not delivered) and steps that you can take.

What is a transactional email?

Transactional emails are sent to one person as a result of an action triggered by the user. These are automated notifications such as welcome emails, shipping notices, order confirmations, password reminders, purchase receipts, etc. These emails are so important and give users peace of mind in knowing that their transactions have been processed properly.

How can I be informed of new features & news about Mailjet?

Follow us on social networks or subscribe to our newsletter!

Can I use Mailjet to send bulk emails or newsletters?

Yes, you can absolutely use Mailjet to send bulk emails and newsletters! Our powerful online newsletter tool allows you to create and send your newsletters in a matter of minutes. Our APIs allow you to integrate some of Mailjet’s services into your own product. Enjoy the benefits of our real-time statistical tracking to show who opened your newsletters, which links were clicked and so on. Whether you are a newcomer to email marketing or a seasoned expert mailer, Mailjet has all the tools needed to optimize the impact of your communication.

Are our mails lost in case of issues with Mailjet's servers ?

Mailjet considers reliability as a first priority and the basis for high deliverability. We ensure that all mails are sent via queuing in case our servers encounter issues. Our hardware is also fully redundant so even if one disk or server fails nothing will be lost.

Do you have an affiliate or referral program?

Yes, we have a generous Affiliation Program.

Where is Mailjet available? In which languages?

We are in the cloud, so Mailjet can be used anywhere in the world! Our products and customer services are available in English, French, Spanish and German but our email includes every type of character in any language.

What is Mailjet and why should I use it?

Mailjet is a cloud-based service allows you to send your transactional messages as well as your marketing campaigns. Create your account in a few clicks and send your first messages in minutes!

How can I contact Mailjet's team?

There are different ways to contact us! You can simply go to our Contact Us page and tell us your request or you can use our dedicated form Support tab.

Do not hesitate also to use our social media channels. We are on Twitter, Facebook and we also have a blog. You can expect a prompt answer from our team!

What is the difference between email marketing and transactional email?

Marketing, or bulk emails are "one-to-many" emails, like a newsletter. Transactional emails are sent on a "one-to-one" basis; examples include a sign-up confirmation, or an invoice. To learn more, visit the Different Types of Emails page.

You still can not find the answer to your question?
Do not hesitate to contact our support team or search for other topics!

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